QUESTIONS & ANSWERS
Do I have the right to select the shop that my car will be repaired by?
Yes. Notify your insurance company of the shop you have chosen and provide the shop with your claim number. The claims adjuster and body shop will work together to repair your vehicle as efficiently as possible.
Should I notify my insurance company before my vehicle is repaired?
Yes, insurance companies require that you contact their claims hotline to report your accident and let them know when and where the vehicle will be repaired.
How long will my repairs take?
The length of time will vary with every job. Parts availability, repair and refinish hours, and insurance delays are some of the variables. When you visit with our estimators, they will give you a good idea of how long you should expect us to have it.
Is there any warranty on the repairs to my vehicle?
We want our customers to be 100% satisfied that their car has been completely restored to pre-accident condition. We guarantee our repairs for defects in workmanship for as long as you own your vehicle. (Rust repair and / or abuse are exempt.)
Can the shop waive my deductible?
No. Your insurance company requires you to pay your deductible to the body shop before you can leave the shop with your repaired vehicle. If someone else’s insurance company is paying for the repairs there will be no deductible but payment from the responsible party will need to be received or arranged for before your vehicle is released.
Can someone take me home or to work when I drop off my car?
Sure! Just give us a call ahead of time and we will arrange to have someone ready to transport you to your destination in the Winona, Minnesota area.
Do I need an appointment to get an estimate?
We will be happy to help you if you drop-in, but to minimize your wait time, please feel free to contact us to schedule an appointment. Our hours are: Monday through Friday, 7:30 a.m. to 5:00 p.m.
Will my car be as good as it was before the accident?
We use state-of-the-art equipment and expertly trained technicians to ensure the damaged areas of your vehicle are repaired to the same or better level of quality as when they were new. If you feel that we have not met this expectation please let us know so we may address any issues that come up.
Autowerks Tire and Tune
1201 Breezy Lane
Winona, MN 55987
phone: (507) 454-6964
toll free: (800) 401-6964
fax: (507) 454-5711
Hours of Operation
7:30a-5:00p Mon. - Fri.